Refund policy

At Revolve, we want you to feel confident with every purchase. If an item does not meet your expectations, we are here to make the return, exchange, and refund process as simple and transparent as possible.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items should remain in their original condition and should not have been worn, washed, altered, or damaged.

For our Dresses, Swim, Denim, Bottoms, and Shoes collections, we recommend carefully checking the size, fit, and condition before using the item.

Returned items should preferably:

  • Be unworn and unwashed.
  • Be free from stains, odors, makeup, perfume, or other marks.
  • Not show signs of significant use or damage.
  • Have original tags and packaging where applicable.
  • Be securely packaged to prevent damage during return shipping.

If you receive an incorrect, defective, or damaged item, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

2. How to Request a Return

Please follow these steps to request a return:

  1. Contact us at admin@revolve-us.shop within 30 days of receiving your order.
  2. Provide your order number and explain the reason for your return.
  3. Wait for our return instructions before sending the item back.
  4. Package the item securely to protect it during transportation.
  5. Send the item according to the return instructions provided by our customer service team.
  6. Once we receive the returned item, we will inspect and process your return or exchange within 4–7 business days.

Please do not send an item back without first contacting our customer service team.

3. Refunds

Once your returned item has been received and approved, the refund will be issued to the original payment method used for the purchase.

You should generally receive your refund within 2–3 weeks. The exact time required for the funds to appear in your account depends on your bank or card issuer and may be outside our direct control.

For payments made with Visa or MasterCard, refunds will be processed through the applicable original payment method.

4. Exchanges

If you would like to exchange an item for another size or an eligible alternative, please contact us within 30 days of receiving your order.

Exchanges are subject to product availability. If the requested size or replacement item is unavailable, we may offer a refund instead.

Once we receive the returned item, exchange requests will be processed within 4–7 business days.

5. Return Shipping Costs

For returns resulting from a change of mind, incorrect size selection, or no longer wanting the item, the customer is responsible for the return shipping costs.

If an item is confirmed to be defective, damaged during transportation, or incorrectly supplied by us, please contact us before returning it. We will review the situation and provide appropriate return instructions.

6. Clothing, Swimwear and Footwear

Because Revolve offers Dresses, Swim, Denim, Bottoms, and Shoes, we understand that fit and condition are important considerations when making a return.

You may carefully try on clothing or footwear to check the size and fit. However, please avoid wearing items outside, washing them, or exposing them to makeup, perfume, stains, or other substances before deciding whether to keep them.

For swimwear, please keep any hygiene protection, tags, and original packaging intact where applicable.

7. Exceptions

A return may not be accepted if an item:

  • Has been worn or washed.
  • Shows significant signs of use.
  • Has been damaged by the customer.
  • Has been altered or modified.
  • Has stains, odors, or other signs of improper use.
  • Is returned after the 30-day return period, except where otherwise required by applicable law.

If you believe an item arrived defective or damaged, please contact us promptly and provide clear photographs when requested. We will review each situation fairly and work with you toward an appropriate solution.

8. Order Processing and Shipping

Orders are normally processed within 4–7 business days before being handed over to the shipping carrier.

We ship worldwide, excluding Asia and remote areas.

Standard Shipping

  • Carrier: DHL/FedEx
  • Estimated delivery time: 7–14 days
  • Shipping fee: 12.95

Free Shipping

  • Carrier: EMS
  • Estimated delivery time: 12–24 days
  • Free shipping on orders of 50 or more

Delivery estimates may vary depending on the destination, carrier operations, customs procedures, weather conditions, and other circumstances beyond our control.

9. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us before sending an item back.

Store Name: Revolve
Email: admin@revolve-us.shop
Address: 3672 Upton Avenue, Fryeburg, ME 04037, USA

When contacting us, please include your order number so that we can assist you as quickly and accurately as possible.

Thank you for choosing Revolve. We appreciate your trust and will do our best to make every return, exchange, and refund experience clear, convenient, and fair.